Return and Exchange
 

We guarantee all the quality of our products. Our products cannot be returned and funds received cannot be returned.

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We will only replace items that are defective or damaged. If you want to replace with the same item, 

please send a request via email to helloglobalss@gmail.com.

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Refund

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When your returned item is received and inspected, we will send a notification email to you. We will also inform you of the approval or rejection of the item you are returning.

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If the item you are returning is approved, we will process your refund, and a credit will automatically be applied to your credit card or the original payment method, within a certain time.

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Overdue Funds

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If you still haven't received your refund, please check your bank account again.

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Contact the bank that issued your credit card, it may take some time before your refund is posted.

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Next contact your Bank, it will often take some processing time before your refund is posted.

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If you have done all of these steps and your refund is still not received, please contact us at helloglobalss@gmail.com.

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Delivery

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For products to be returned sent to Intercon Plaza D/18, Meruya Ilir, Jakarta, Indonesia, 11630

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Return shipping costs will be your responsibility. Shipping costs are non-refundable.

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If you receive a refund, the return shipping fee will be deducted from your refund.

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The time it takes to receive the goods you exchange varies, depending on the location where you live.

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If you are sending more than 12 items, we recommend using a traceable shipping service or purchasing shipping insurance. 

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We don't guarantee that you will receive the goods that you will return.

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All terms & Terms may change at any time without notification

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